Online returns

We will allow exchanges or create a store credit with the following terms and conditions:

If the item is not what you expected

The item must be returned with original tags and packaging, in new condition within 10 days of receiving the goods.

Return postage costs will be at the expense of the customer.

If sizing is incorrect

The item must be returned with original tags and packaging, in new condition within 14 days of receiving the goods.

If the correct size is unavailable in your selected style and we are unable to order another one from our suppliers, we will contact you by email or telephone to discuss similar, alternative styles.

Return postage costs will be at the expense of the customer.

Sale items

We have a no returns or exchange policy on sale items, so please ensure you make the correct size selection before purchasing.

Return address

Please mark all return packages as follows:

Heilbronns – Returns
31 Gladstone Rd,
Rockhampton QLD 4700

Gift vouchers

Gift Vouchers are available to purchase in store and online. They cannot be returned and are not transferable or redeemable for cash.

Gift Vouchers can be purchased in denominations between $20 – $500 online. They are valid for  3 years from the date of issue.

Credit notes

Credit Notes are issued in store and online are not transferable or redeemable for cash.

Credit Notes are valid for 12 months from the date of issue and cannot be used to purchase Gift Vouchers.